M-202: Association Communications 

Learn key communication techniques to improve resident and board relations.

This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:

• Practicing effective communication skills

• Providing good customer service

• Identifying and responding to owner needs

• Addressing complaints and diffusing anger

• Managing public relations

• Preparing annual meeting notices, management reports and rule violation letters

• Writing informative newsletters

Course Materials (Included with Registration)

Participant guide and flash drive with articles and additional resources 
CAI Guide for Association Practitioners: Communications

Course Length

1.5 days | 8:30 a.m. - 5:30 p.m. | 8:30 a.m. - noon
A 60-minute, multiple choice examination is given at the end of the seminar.

Tuition

CAI member: $445 | Nonmember: $545 Join Now!

Designation Credit

M-202 is required for the PCAM designation.

Continuing Education Credit

M-202 is approved for 12 hours of continuing education for CMCA recertificationand is approved for continuing education credit by many states.

Registration

Register now for the M-202 seminar (click on the location below).