By Katina Croghan, CMCA, AMS
In today’s fast-paced world, where convenience and connection are key, technology is transforming the way communities interact, engage, and thrive together. Whether you live in a high-rise, a suburban neighborhood, or a master-planned community, innovative tools are making it easier than ever for residents to connect with one another, stay informed, and feel right at home.
The Rise of Digital Communication Platforms
Gone are the days of waiting for a printed newsletter to see what’s happening in the neighborhood. Modern community apps and portals now give residents instant access to event calendars, board meeting updates, and announcements—all from the convenience of a phone or computer.
Benefits for residents:
- Instant updates – “Fido jumped the fence again—please DM me if found.”
- Direct communication with management – “Is the pool open yet after the last Code Brown?”
- One-stop information hub – “Find the next ARC meeting date and check your HOA balance at the same time!”
- Faster entry – “No more digging through my giant handbag for keys!”
- Improved security – “You may live here, but your rental car isn’t registered.”
- No more lost key hassles – “Sorry, I can’t lend my pool key—it’s on my phone.”
- Greater participation – “I can attend my HOA’s board meeting from home while eating dinner.”
- Flexible engagement – “Watching tonight’s online yoga class totally counts as working out, right?”
- Faster resolutions – “Text us for an immediate response!”
- Better service quality – “I know exactly who I spoke with because they emailed me a recap.”
- Feeling heard – “Thanks for submitting your request—here’s your confirmation number.”
Katina Croghan, CMCA, AMS, first got involved in HOA life by serving on her own community’s Social Committee and Board of Directors. She has seen firsthand how technology in HOA management has evolved from a “nice-to-have” to a must-have. Now, as a Large-Scale General Manager with The Management Trust, Katina works with a team that embraces forward-thinking technology to make community life smoother, safer, and more connected.
We use: Trusty powered by NITRO, Constant Contact, and Vantaca Portal.
Smart Access and Security Systems
From keyless entry to license-plate recognition at community gates, technology is making it easier (and safer) for residents and guests to access shared spaces. These systems streamline entry, track usage, and provide real-time alerts.
Benefits for residents:
We use: ButterflyMX, Brivo, and Axis.
Virtual and Hybrid Events
In-person gatherings will always be important, but virtual and hybrid options make it easier for more residents to participate. From livestreamed HOA meetings to online trivia nights, everyone can stay engaged no matter their schedule.
Benefits for residents:
We use: Zoom, Microsoft Teams, and Eventbrite.
Resident Feedback and Service Requests
Technology makes it simple to share feedback, submit service requests, and track progress. Quick response tools ensure issues are addressed faster and more efficiently.
Benefits for residents:
We use: Vantaca Portal and Enumerate.
The Bigger Picture
When used thoughtfully, technology doesn’t just make life easier - it builds stronger, more connected communities. By giving residents quick access to information, more control over their environment, and easier ways to connect, we create neighborhoods where people feel valued, engaged, and proud to belong.
The future of community living isn’t just about bricks and mortar - it’s about building digital bridges that bring neighbors and management closer together.
About the Author
Katina Croghan, CMCA, AMS, first got involved in HOA life by serving on her own community’s Social Committee and Board of Directors. She has seen firsthand how technology in HOA management has evolved from a “nice-to-have” to a must-have. Now, as a Large-Scale General Manager with The Management Trust, Katina works with a team that embraces forward-thinking technology to make community life smoother, safer, and more connected.
