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M202 Virtual Course - Association Communications

  • 07/08/2021
  • 07/09/2021
  • Live Virtual Class - ZOOM

M-202: ASSOCIATION COMMUNICATIONS

​​​​​​​Learn key communication techniques to improve resident and board relations.


This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:

  • Practicing effective communication skills
  • Providing good customer service
  • Identifying and responding to owner needs
  • Addressing complaints and diffusing anger
  • Managing public relations
  • Preparing annual meeting notices, management reports and rule violation letters
  • Writing informative newsletters

The virtual M-202: Association Communications course will broadcast Eastern Time both days. 

You must attend both sessions and pass the final exam to receive credit for the course. This course fulfills all regular continuing education requirements through CAI and CAMICB. We recommend you take the course on a desktop or laptop computer for the best experience, and log-in 10-15 minutes before the start the course to ensure you are connected to the broadcast.

PLATFORM
This course will be presented using Zoom. If you have not previously used Zoom, ensure that your computer and network connections are configured to provide you with the best possible experience by running a test at https://zoom.us/test.


Event Details http://www.caionline.org/M202
Event Registration URL Click for More Information and to Register!


The following sponsors are proud to support advanced education:

                    





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