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Job Posting: General Manager

Tiger Run Resort and Homeowners Association

Job Summary:  Tiger Run Resort is seeking a qualified General Manager to oversee a 55-acre community including but not limited to oversight of water and sewer infrastructure, roadways, cable and internet systems and upkeep, rental program, and resort operations.  The Resort is comprised of 371 individually owned lots and a mix of RV sites and Park Model/Chalets. The General Manager performs a wide range of duties including oversight of the operations and maintenance programs, rental and administrative functions, accounting and budgetary oversight, and guest services.  Must demonstrate strong leadership skills that can develop a team and foster a positive and cooperative work culture with a high focus on Owner and Guest relations. Preferred experience in HOA and rental property management, town planning or municipal management, experience or strong understanding of water, sewer, irrigation infrastructure, experience in budgeting and implementing financial oversights, and strong owner and guest relations experience.

Expectations:

  • Manage and oversee all maintenance and park operation functions and personnel in performing a wide range of duties to assure property management functions and maintenance functions are performed to quality standards.  
  • Manage and oversee a high volume/high turnover rental management operation.
  • Plan weekly and monthly schedules including work order scheduling and daily routine grounds maintenance including oversight of daily and monthly checklist  . 
  • Work closely with in house and out of house maintenance and operations resources to address site issues and common area issues including but not limited to building exteriors, roofs, downspouts, sidewalks, parking lots, signs, fencing, lighting, common plumbing, pool/hot tub repairs, irrigation,  electrical repairs, etc.
  • Maintain and execute a reserve improvement/upgrade schedule 
  • Install training, safety and development programs for the staff. 
  • Oversee and participate in the completion of work orders for individual owners on Chalet and RV sites.
  • Encourage strong morale, communication and work ethic within the operations and administrative divisions and interdepartmentally with the maintenance crew and the front desk staff
  • Work in conjunction with the Programs Administrator to maintain parts and supplies inventories and upkeep on maintenance schedules for vehicles and equipment
  • Observe, notify and follow up on park rules and regulations violations
  • Oversee all building (Architectural Request) applications to assure Community Rules and Regulations are being followed
  • Maintain a maintenance oversight function for individual properties to assure private properties are held to the maintenance standards of the community.
  • Oversee and perform end of the month accounting for the rental program and work with accounting team to finalize month end closing and financials
  • Oversee all spending and cost control measures
  • Enhance marketing programs to assure both the Chalet and the RV sites are receiving adequate market exposure to grow the rental business.

Performance Measures:

  • Meet or exceed rental revenue performance metrics
  • Grow and develop the maintenance programs to be an income generator for the Community by offering direct services to our owners by promoting maintenance specials, assuring timely completion of work order to increase work order income.
  • Develop and prioritize simultaneously the duties of the reservations/admin staff and operations/maintenance staff 
  • Improve profitability of rental and maintenance programs by tracking costs and monitoring income
  • Contribute to improved guest and owner interaction in park
  • Understanding of infrastructure and ability to work with in-house and out-house staff to keep water, sewer, irrigation, cable/internet, and roadways functional 
  • Internal communication with updating on a regular basis ACCU Management and Board of Directors as to current projects/issues etc that may arise

Qualifications:

  • 5 plus years in HOA/Property/Rental Management and/or Town/Municipality Management
  • 5 plus years in managing complex budgets and financials
  • 3 plus years’ experience in a maintenance/operations field with knowledge of water/sewer infrastructure
  • Ability to lead, inspire, and develop a team
  • Ability to track, manage, and institute a budgetary plan 
  • Excellent and Professional Communication Skills (Verbal / Non-Verbal / Written)
  • Ability to be efficient and productive in a fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.

**Note** All duties and requirements stated above are essential job functions.  This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position.  Staff members may be required to perform other job-related duties as appointed by ACCU Management or the Board of Directors.

To Apply:  Email davidphifer@accuinc.com.


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