JOB POSTING: Community Standards Manager
The Community Standards Manager position should have a desire to work in Association Management and covenant enforcement. Must have a comprehensive understanding of all aspects of Master Planned Communities, including legal documents, policies, community declaration, and local, county and state laws that govern covenant controlled communities within the state of Colorado. The position is not an 8-5, Monday through Friday desk job, therefore qualified candidates must be able to work flexible full time hours that may include nights, weekends and holidays. The Meadows is a large-scale master planned neighborhood (currently about 4,800 homes) located 30 minutes from both Denver and Colorado Springs. Along with its convenient location situated between those bustling metropolises, residents also get to enjoy small town living. The Meadows offers its residents a variety of amenities, including the Taft House Pool, The Grange Pools and The Grange Cultural Arts Center.
- A minimum of Associate's degree in Business, prefer a Bachelor's degree in Public or Business Administration, or closely related degree and/or 2-3 years employed in Association industry preferred.
- Valid Driver’s license and state mandated vehicle insurance.
- Community Association Management license through the State of Colorado Department of Real Estate required. Knowledge and understanding of the Colorado Common Interest Ownership Act (CCIOA).
- Certified Manager of Community Associations through Community Association Institute preferred within 6 months of hire.
Essential Job Functions:
- Marketing and Public Relations; welcome letters to new homeowners for new backyard landscaping requirements, as well as homeowner education to include xeric landscaping, landscape maintenance, tree care and trimming, exterior painting classes as well as water conservation, water wiser classes.
- Develop a Communications plan, overseeing effective communications with members through website, email blasts, social media, publishing of the newsletter, MNC App and other forms of communication. Back up support for website administration, homeowner assistance on website and registration for classes/programs.
- Hire, train, supervise and evaluate part-time and full time staff.
- Act as the first point of contact for assistance for Architectural and Landscape modification compliance and assisting residents with appropriate processes. Communicate interpretation of the Architectural guidelines and proper submittal of architectural documentation following set processes. Coordinate the approval process for all use restrictions (ie paint colors, landscape renovation, lighting, signage, additions).
- Accept, review for completeness, and prepare plans, documents and information required for the Architectural Committee concerning alterations, additions and changes to the properties.
- Prepare concise, yet detailed board and ARC meeting packets which allow for informed decisions. Generate and post meeting agendas, prepare accurate minutes.
- Attend the ARC meetings with all necessary and required documents for the committee to make a decision on each submittal. Notify owners of decisions and recommendations. Lead Tribunal Committee meetings, and assist with appropriate process and decision making for homeowner appeals.
- Establish and maintain positive communications and relationships with residents and others throughout the compliance process. Educate and promote Covenant Compliance to residents.
- Document resident concerns, investigate, track, remedy and provide monthly detailed reports of the status of the violations, architectural applications, appeals, and or assessed fines.
- Conduct routine and follow-up inspections of the Community to determine, administer and document condition of grounds, home sales status information, covenant violations and architectural issues, or issues with the association owned common areas. Maintain accurate and complete records as required to property and effectively implement the community standards.
- Provides administrative support to ensure that HOA operations are maintained in an effective, up to date and accurate manner.
- Responsible for the creation, distribution and retention of correspondence, reports, database management, meeting minutes and other documents. Responsible for the timely posting of Association documents, election materials, as well as meeting record requirements. Administer the Annual Election and meeting.
- Responsible for the oversight of the trash service program, resolving trash services issues, ordering of new or replacement carts as necessary. Responsible for the communications to residents when there is a trash service issue.
- Administration/Service Responsiveness and Quality Customer Service; effectively responding to requests for information and provides customer service to the residents; conflict resolution, handles public inquiries and issues.
- Strategic Planning; assist in meeting goals and objectives of the Association.
- Excellent written and verbal communication to Homeowners regarding all Architectural and Landscape modification compliance and process issues, maintaining confidentially as required.
- Completes follow up inspections on exterior modification projects to complete the ARC submittal process and close the file in the HOA industry standard software. Closes out violations in database once non-compliance issues are resolved by residents. Provides weekly reports to Executive Director with updates on pending violations, appeals, or assessed fines
- Responsible for file management, databases, and other Association documents and records while complying with records retention policy and state law.
- Attend Board of Governors, Architectural Committee and other meetings as needed or requested by management.
To apply send your cover letter with salary expectation, a copy of your CAM DORA license, and your resume to email@example.com.