Job Description:  General Manager

Job Responsibilities: 

Manages and supervises the day to day activities of the property and handles all property operations as required by schedule, Board of Directors, and homeowners.  Responsible for consistently adhering to and perpetuating the mission and vision of the association. 

Essential Duties & Responsibilities:

·         Manage Board of Directors (BOD), Homeowner, and Community relations.  Attend all community meetings, including committee meetings, as appropriate. 

·         Take Board, resident, and vendor calls, determine and execute the appropriate action.

·         Conduct all walkthroughs (Landscape, Building, Violation, Architectural Review, Work Order verification, etc.) based on daily, weekly, and monthly checklists. 

·         Responsible for Association fiscal oversight including financial statement review and comprehension.  Must report to the board if association spending exceeds budget and document disclosure.

·         Develop and prepare an appropriate annual draft budget for BOD approval.  Implement and manage the budget monthly.

·         Ensure all preventative maintenance procedures and policies are adhered to by engineering staff.

·         Establish and maintain building Emergency Guidelines.  Implement, oversee, and maintain guidelines, including conducting fire drills, emergency equipment, etc.

·         Coordination and implementation of move-in/move out activities.

·         Foster team-building among all employees involved in the account.

·         Manage vendor relations, including contracted on-site staff.

·         Coordinate and oversee Association third party contracts, advising Board of performance.

·         Process violations.

·         Manage all special projects.

·         Authorize payment of invoices.

·         Manage the bid process.

·         Educate Association board members on changes to legislation that affects their HOA.

·         Maintain familiarity with laws and regulations governing condominium associations and maintain compliance therewith.

·         Responsible for all aspects of the annual meeting/election process.

·         Utilize company support staff in accomplishing daily tasks in an efficient, respectful manner.

·         Attend appropriate training classes as required.

·         Be available on-call for after-hours emergencies. 

If interested, please contact Andrea Cox, andrea.cox@worthross.com, 214-522-1943 

Job Description:  Community Standards Manager

Description

The Meadows Neighborhood Company in Castle Rock is seeking a Community Standards Manager to oversee covenant enforcement. The Meadows is a Master Planned Community comprised of approximately 5,000 homes. The position will primarily be an 8:30 a.m. – 5 p.m. Monday-Friday work schedule but the candidate may be asked to work nights, weekends, or holidays as needed. The candidate must have a comprehensive understanding of all aspects of Master Planned Community’s including legal documents, policies, community declaration, and local, county, and state laws that govern covenant controlled communities within the state of Colorado. The position reports directly to the Assistant Director.

Job Duties

• Inspect the Meadows Neighborhood for covenant violations and properly process the violations
• Establish and maintain positive communications and relationships with residents and others throughout the compliance process  
• Educate and promote covenant compliance to residents
• Document resident concerns, investigate, track, and remedy these concerns
• Provide detailed reports of the status of the violations, appeals, and or assessed fines as well as any other requested reports 
• Conduct routine and follow-up inspections of the community to determine, administer, and document condition of grounds, home sales status information, covenant violations and architectural issues, or issues with the association owned common areas  
• Maintain accurate and complete records as required to properly and effectively implement the community standards  
• Provide administrative support to ensure that HOA operations are maintained in an effective, up to date and accurate manner
• Responsible for the creation, distribution and retention of correspondence, reports, database management, meeting minutes and other documents
• Provide excellent customer service throughout the covenant control process
• Provide assistance with strategic planning, goals, and objectives as requested
• Responsible for file management, databases, and other Association documents and records while complying with records retention policy and state law. 
• Attend meetings as requested such as Board of Governors, Architectural Committee, staff meetings, and other meetings as needed
• Assist with community events and programs as requested
• Other duties as assigned

Required Skills/Knowledge/Education

• A minimum of an Associate’s degree
• Strong written and verbal communication skills
• Service oriented mindset and pleasant demeanor
• Ability to multi-task effectively
• Excellent computer skills including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
• Strong analytical and problem solving skills
• Self-motivated and able to work independently without direct supervision
• Highly organized and detail oriented 
• Professional attitude 
• Ability to work effectively as a member of a team

Preferred Skills/Knowledge/Education

• A Bachelor’s Degree in Public Administration, Business Administration, or a related degree and/or experience that prepares the individual in the requisite knowledge, skills, and values for successful management in a large scale association setting
• Proficiency with Caliber Software
• CMCA, AMS, or PCAM Certification
• Having held prior CAM License through DORA 
• Minimum of 2 years previous work experience in HOA management
• Good understanding of the Colorado Common Interest Ownership Act (CCIOA)

Additional Required

• Must possess a valid driver’s license with a clear driving record and maintain current vehicle insurance  
• All prospective employees must pass a pre-employment drug screen and background check
• Work is carried out both indoors in an office environment and outdoors while conducting field inspections.  Employee must be able to sit for long periods of time and be able to ride in a vehicle for extended periods.  Employee must be able to work outdoors in various weather conditions and walk long distances over varied terrain in order to inspect properties and common areas 

Benefits

• Benefits including medical, vision, dental, paid vacation/holidays, professional development reimbursement, life insurance,  and 401(k)

To Apply

• Submit cover letter and resume to Kent Krause, Assistant Director, by e-mail at kkrause@meadowslink.com no later than Sunday, July 28

Job Title: Onsite Community Association Manager

Reports To: Director of Community Association Services
Department: Community Management
Exemption Status: Exempt/Salary
Summary: The purpose of the Community Association Manager is to facilitate, advise and assist Community Association’s Board of Directors in the operation and management of their communities including education to Board members and owners, building community compliance/harmony and promoting the general welfare of the community. The Community Association Manager is responsible for managing the daily operations of the homeowners Associations, including property maintenance, financial operations and managing vendor activity.
Essential Duties and Responsibilities:
* Serve as a liaison between the Board Members, Service Providers, Owners and Contractors.
* Correspond daily with clients within corporate standards
* Create and Conduct both New Homeowner and New Board Member Community Orientation Meetings.
* Plan, schedule, organize and facilitate Membership and Board meetings of the Association within the parameters of the governing documents and in keeping with Company standards.
* Manage the Hammersmith® Management Agreement renewal process for the client by reviewing the current rate; evaluating and recommending appropriate rate increases; generate and submit the contract renewal form to the Executive Assistant; review, present and close the renewal with the client; and ensure returned signed contracts are submitted to the appropriate person within the prescribed timelines.
* Ensure the Association’s insurance policy does not lapse and monitor for proper coverage. Cooperate with the Association in investigating and reporting of all accidents and insurance claims, including potential claims.
* Correspond with Association’s legal counsel regarding general Association matters and on obtaining necessary resolutions, legal opinions and status reports. Attend court and depositions on behalf of the Association to represent and defend, when applicable.
* Regularly perform site inspections to check property conditions, make maintenance recommendations, and note violations in accordance with the Association’s governing documents.
* Advise Board of Directors on preventative maintenance programs.
* Assign emergency repairs involving danger to life or property as immediately necessary for the preservation and safety of the residential units and unit owners in the Association via Company resources and in coordination with Preferred Vendors and/or with vendors chosen by the Board of Directors.
* Perform on call duties in accordance with the on call schedule and procedure, consisting of periods of 7 consecutive days, 24-hours per day.
* Review and understand financial statements in order to report and advise the Board of Directors as it relates to Association’s financial status, investment strategies, including timelines, and operating budget variances; facilitate addressing financial questions from the Board of Directors in partnership with the Accounting Manager.
* Responsible for the preparation of a Management Report, Board Packet, and Draft Minutes

Supervisory Responsibilities: (If applicable)
* Assist staff with technical questions and departmental procedures.
* Ensure that staff members are in compliance with all company policies per the Hammersmith® Employee Handbook.
* Coach and mentor staff to achieve performance goals.
* Provide recruiting requests to Human Resources for available positions within the department; interview and hire employees.
* Provide timely one-on-ones with staff.
* Monitor and report on staffing needs within the department.
* Review employee timesheets/punches for accuracy.
* Handle disciplinary issues with support staff.
* Create employee action plans as needed.

Performance Standards:
* On-Time Delivery of Board Packets and Meeting Minutes
* Accurate, Timely and Completed Discussion and Action Items
* Accurate and Timely Owner Notices and Mailings
* Understanding of Community Financials
* Accurate and Timely Invoices and Coding
* Accurate and Up to Date Legal Review
* Accurate and Timely Annual Budget Preparation and Presentation
* Inspections and Violations are completed, reviewed, escalated and closed
* Responsiveness to Support Departments and Team Members
* Clear and Timely Communication with Board Members and Homeowners.
* Deadlines are Met and Requests for Information are Delivered
* Client Retention
* Ensuring services and contracts don’t lapse
* Monthly payroll submittal on or before the 6th of the month.

Working Environment:
* This position operates in a professional office setting with usage of standard office equipment.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience and Skills

Education and Experience:
* Minimum two (2) year related experience within the property management industry.
Previous community association experience preferred.
* Associate's degree (A. A.) or equivalent from two-year college preferred.
* CMCA designation required after one-year employment with Hammersmith®
* Minimum of 3 years supervision of staff experience required.

* CAM Licensing required

* AMS/PCAM preferred

Knowledge, Skills, Abilities, and Other Qualifications:
* Must possess personal values that are in alignment with those of the company: Excellence, Partnership, Professionalism, Integrity, and Life Balance.
* Skill in in policy development and interpretations budgeting, financial management, risk management, human resources, facilities management, maintenance, operations, planning and public relations.
* Must possess personal values that are in alignment with those of the company: Excellence, Partnership, Professionalism, Integrity, and Life Balance
* Knowledge of advanced accounting principles
* Knowledge of management techniques
* Skill in organization and analytics
* Skill in attention to detail, decision making, and problem solving
* Skill in conflict resolution and leadership
* Skill in supervision and management
* Skill in identifying potential risks and providing solutions
* Skill in delivering excellent customer service
* Ability to read and interpret budgets, general ledgers, and financial reports

* Ability to prioritize and handle multiple assignments

* Ability to utilize different computer software programs

* Ability to lead large projects

* Ability to effectively communicate both verbally and in writing
* Ability to be professional in appearance and presentation
* Ability to work in a fast paced environment
* Ability to strategically delegate
* Ability to develop and maintain a strong rapport with Departmental heads
* Ability to discipline and hold others accountable
* Ability to build strong working relationships with the Community Association
Accounting team
* Ability to be diplomatic
* Ability to perform duties with limited supervision
* Ability to work a flexible schedule in order to meet deadlines
* Ability to make decisions, lead people, and manage resources
* Ability to supervise other employees as needed
* Ability to serve as a role model to others demonstrating Hammersmith® core values

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* While performing the duties of this job, the employee may frequently be walking during site visits. Employees may also be frequently sitting and/or standing.

Job Benefits

401k; medical, dental & vision coverage, VTO (volunteer day of service), sick & vacation time, company paid holidays, education benefits, recognition & rewards.

If interested, please apply here: http://ehammersmith.atsondemand.com/index.cfm?fuseaction=512696.viewjobdetail&CID=512696&JID=690477