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Job Posting:  Assistant General Manager

The Assistant General Manager (AGM) assumes all management responsibilities of the Landmark Towers Condominium Association and functions as the key operating manager in the absence of the General Manager. 
The AGM: 

Reports to and partners with the General Manager in all operational and functional areas of the HOA as needed and directed. 
Oversees staff management: 
Is a Member of the Executive Staff Team and works closely with the Director of Engineering, Security Manager, Head Concierge 
Oversees technology applications and improvements throughout the operation and serves as the as the HOA’s point of contact with the outsourced support vendor. 
Maintains and continually improves Resident service quality in the management of direct reports. 
Seeks out new and innovative ways to meet and respond to the needs and demands of the ever changing and diverse age group of the HOA. Displays strategic thinking, excellence, passion, and forethought. 
Is a complete team player. Meets deadlines and follows through on requests/questions from Residents and team members. Proactively seeks solutions and involves team members in the decision-making process. 
Must maintain a “lead by example” approach within the HOA while maintaining a very upbeat, “can do” and “get it done” attitude toward residents, services, programs, and initiatives. 
Places great importance on staff communications and interaction. Conducts and participates in weekly staff meetings and pre- and post-event meetings to ensure understanding of the expectations and quality of outcomes for every resident’s experience. 
Implements agreed to Standard Operating Procedures with staff that supports a culture of Service Excellence. 
• Effective project management skills versed in how to keep track of deadlines, milestones, and critical paths. 
Assists the GM with budget preparation and adheres to budgetary guidelines in management and operation of HOA, including costing of events, personnel costs, and projections for the operation of all departments under their control. 
Keeps the GM informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance. 
• Undertakes special projects and assumes other duties and responsibilities as directed by the General Manager. 

Candidate Qualifications 
The ideal candidate: 
Has three to five years of management experience in a similar, high-end hospitality environment. 
Is a passionate and highly motivated, detail oriented professional who enjoys full resident engagement and making each moment special and memorable for residents. 
Has a fundamental understanding of what constitutes a “premier residential experience,” and the proven ability to execute to that level. 
• Possesses a good sense of humor and an ability to have fun. 
Must remain calm under pressure and maintain expedient execution of events, resolution of conflicts or complaints, while maintaining a leadership position overall. 
Must possess effective problem-solving, effective verbal and written communication skills, while demonstrating respect and achieving respect of the staff and the Executive Staff team. 
Required computer skills of Word, Excel, Outlook, POS systems, and time management systems. Web based training including use of reservations systems a plus, as well as familiarity with social media as a business tool. 
Has strong listening skills and is able to absorb a multitude of ideas and filter to the most important and viable options for action and completion. 
Has the ability to interact effectively before diverse constituencies of members, board members, committees, staff, vendors and other people who are part of the Landmark family. 
Is a professional with a verifiable, positive career track, someone who has been a “difference maker” wherever the candidate has been in the past. 
Aspires to progress to a GM role with a continuous desire to improve him or herself. 

Applicants should send a cover letter and resume to panderson@landmarkresident.com.


Job Posting: Community Association Manager

Green Mountain Townhouse Corp #1 is seeking an Association Manager to manage 251 privately-owned townhouses and the common area. 

Green Mountain Townhouse Corp. #1 was built in 1965 on 25+ acres. 
Located in the heart of Lakewood Colorado this 41 building (mostly brick) town home association with outdoor pool and playground has been well maintained.

The successful candidate for this position will possess among other things the following:*Experience with budgeting process for all operational aspects of a 25+ acre, 41 building townhome association 
*Ability to present budgets and long-term capital plans to Board of Directors and make recommendations 
*Strong communication skills including ability to communicate orally and in writing with the Board of Directors, owners, and tenants 
*Newsletter/customer communication experiences in both print and online 
*Computer literacy, including Excel, Word, Quick Books, web administration, Internet, and e-mail. 
*Bachelor’s degree from accredited university (preferred) 
*Applicable property management experience (required) 
*CAI certifications (preferred) 
*Positive, friendly attitude, team player 
*Excellent organizational skills 
*Service oriented 

Responsibilities to be successful include but are not limited to the following: 
* Manage the condominium association process 
* Work with the Board of Directors 
* Maintain and analyze financial and operating information for the condominium association 
* Guide Board of Directors and committees on administration of governing documents and any laws affecting association affairs 
* Administer personnel functions, including hiring, firing, salary adjustments, and appraisal and employee development 
* Act as a liaison between associates, board members, legal counsel, and homeowners 
* Create and conduct both new homeowner and new board member community orientation meetings 
* Attend board meetings 
* Implement board policies 
* Apply rules enforcement 
* Plan and execute maintenance plans 
* Solicit bids from vendors and supervise contractor activities 
*Accessible after hours and on weekends when needed 

Salary Range: 
Salary Negotiable 
We offer a competitive compensation and benefits package. 

Position available: January 31, 2020, if not before 

To apply please mail, hand deliver, or e mail your resume and any other pertinent information that you feel is relevant to:


Your introductory package must be delivered to the office no later than January 15, 2020 at close of business 4 p.m. MST 

Job Description:  Assistant Community Manager

Homeowner Association Management Company seeking an Entry Level HOA Assistant Community Manager. This is a fast-paced position with the ability for advancement. The right candidate must be eager to learn, extremely detail-oriented and have the ability to adhere to deadlines. Customer service and phone experience is a must. Strong organizational skills and the ability to work independently or as part of a team required. The salary is negotiable.

Email resume to emailus@accuinc.com.

Job Description:  Onsite Community Association Manager
Reports To: Director of Community Association Services

Summary: The purpose of the Community Association Manager is to facilitate, advise and assist Community Association’s Board of Directors in the operation and management of their communities including education to Board members and owners, building community compliance/harmony and promoting the general welfare of the community. The Community Association Manager is responsible for managing the daily operations of the homeowners Associations, including property maintenance, financial operations and managing vendor activity.

Essential Duties and Responsibilities:
* Serve as a liaison between the Board Members, Service Providers, Owners and Contractors.
* Correspond daily with clients within corporate standards
* Create and Conduct both New Homeowner and New Board Member Community Orientation Meetings.
* Plan, schedule, organize and facilitate Membership and Board meetings of the Association within the parameters of the governing documents and in keeping with Company standards.
* Manage the Hammersmith® Management Agreement renewal process for the client by reviewing the current rate; evaluating and recommending appropriate rate increases; generate and submit the contract renewal form to the Executive Assistant; review, present and close the renewal with the client; and ensure returned signed contracts are submitted to the appropriate person within the prescribed timelines.
* Ensure the Association’s insurance policy does not lapse and monitor for proper coverage. Cooperate with the Association in investigating and reporting of all accidents and insurance claims, including potential claims.
* Correspond with Association’s legal counsel regarding general Association matters and on obtaining necessary resolutions, legal opinions and status reports. Attend court and depositions on behalf of the Association to represent and defend, when applicable.
* Regularly perform site inspections to check property conditions, make maintenance recommendations, and note violations in accordance with the Association’s governing documents.
* Advise Board of Directors on preventative maintenance programs.
* Assign emergency repairs involving danger to life or property as immediately necessary for the preservation and safety of the residential units and unit owners in the Association via Company resources and in coordination with Preferred Vendors and/or with vendors chosen by the Board of Directors.
* Perform on call duties in accordance with the on call schedule and procedure, consisting of periods of 7 consecutive days, 24-hours per day.
* Review and understand financial statements in order to report and advise the Board of Directors as it relates to Association’s financial status, investment strategies, including timelines, and operating budget variances; facilitate addressing financial questions from the Board of Directors in partnership with the Accounting Manager.
* Responsible for the preparation of a Management Report, Board Packet, and Draft Minutes

Supervisory Responsibilities: (If applicable)
* Assist staff with technical questions and departmental procedures.
* Ensure that staff members are in compliance with all company policies per the Hammersmith® Employee Handbook.
* Coach and mentor staff to achieve performance goals.
* Provide recruiting requests to Human Resources for available positions within the department; interview and hire employees.
* Provide timely one-on-ones with staff.
* Monitor and report on staffing needs within the department.
* Review employee timesheets/punches for accuracy.
* Handle disciplinary issues with support staff.
* Create employee action plans as needed.

Performance Standards:
* On-Time Delivery of Board Packets and Meeting Minutes
* Accurate, Timely and Completed Discussion and Action Items
* Accurate and Timely Owner Notices and Mailings
* Understanding of Community Financials
* Accurate and Timely Invoices and Coding
* Accurate and Up to Date Legal Review
* Accurate and Timely Annual Budget Preparation and Presentation
* Inspections and Violations are completed, reviewed, escalated and closed
* Responsiveness to Support Departments and Team Members
* Clear and Timely Communication with Board Members and Homeowners.
* Deadlines are Met and Requests for Information are Delivered
* Client Retention
* Ensuring services and contracts don’t lapse
* Monthly payroll submittal on or before the 6th of the month.

Working Environment:
* This position operates in a professional office setting with usage of standard office equipment.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience:
* Minimum two (2) year related experience within the property management industry.
* Previous community association experience preferred.
* Associate's degree (A. A.) or equivalent from two-year college preferred.
* CMCA designation required after one-year employment with Hammersmith®
* Minimum of 3 years supervision of staff experience required.

*Hi-Rise experience preferred

* AMS/PCAM preferred

Knowledge, Skills, Abilities, and Other Qualifications:
* Must possess personal values that are in alignment with those of the company: Excellence, Partnership, Professionalism, Integrity, and Life Balance.
* Skill in in policy development and interpretations budgeting, financial management, risk management, human resources, facilities management, maintenance, operations, planning and public relations.
* Must possess personal values that are in alignment with those of the company: Excellence, Partnership, Professionalism, Integrity, and Life Balance
* Knowledge of advanced accounting principles
* Knowledge of management techniques
* Skill in organization and analytics
* Skill in attention to detail, decision making, and problem solving
* Skill in conflict resolution and leadership
* Skill in supervision and management
* Skill in identifying potential risks and providing solutions
* Skill in delivering excellent customer service
* Ability to read and interpret budgets, general ledgers, and financial reports

* Ability to prioritize and handle multiple assignments

* Ability to utilize different computer software programs

* Ability to lead large projects

* Ability to effectively communicate both verbally and in writing
* Ability to be professional in appearance and presentation
* Ability to work in a fast paced environment
* Ability to strategically delegate
* Ability to develop and maintain a strong rapport with Departmental heads
* Ability to discipline and hold others accountable
* Ability to build strong working relationships with the Community Association Accounting team
* Ability to be diplomatic
* Ability to perform duties with limited supervision
* Ability to work a flexible schedule in order to meet deadlines
* Ability to make decisions, lead people, and manage resources
* Ability to supervise other employees as needed
* Ability to serve as a role model to others demonstrating Hammersmith® core values

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* While performing the duties of this job, the employee may frequently be walking during site visits. Employees may also be frequently sitting and/or standing.


Full time Hammersmith® employees are offered a full range of benefits including Medical, Dental, Vision, Disability Insurance, HSA and FSA participation, comprehensive 401(k) plan, sick, vacation and personal time and much more!  Communication and travel reimbursement. Educational stipend.

Interested applicants may use this link to apply: http://ehammersmith.atsondemand.com/index.cfm?fuseaction=512696.viewjobdetail&CID=512696&JID=707034

(303) 585-0367

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